Returns & Refunds
We want you to be happy with your purchase from Dixon Family Farm. Because many of our products are handcrafted, personal-care, food, or agricultural products, some items are not eligible for return.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and photos of the item and packaging when possible.
We will work with you to replace the item or issue an appropriate refund.
Returns
Unused and unopened non-food merchandise may be eligible for return within 14 days of delivery.
For health, safety, and quality reasons, we cannot accept returns of:
- Food products, including honey and pantry items
- Opened or used soaps, skincare, bath, or body products
- Candles that have been burned
- Fresh, dried, or preserved flowers
- Personalized or custom-made items
- Gift cards
Returned items must be unused, unopened, and in their original condition and packaging.
Please contact us before sending a return so we can provide return instructions.
Refunds
Once an eligible return is received and inspected, we will notify you regarding the refund.
Approved refunds will be issued to the original method of payment.
Original shipping charges are non-refundable unless the order was damaged, incorrect, or the result of an error on our part.
Customers are responsible for return shipping costs for voluntary returns.
Cancellations
If you need to cancel an order, please contact us as quickly as possible. We will do our best to accommodate cancellations before an order has been packed or shipped.
Once an order has shipped, it cannot be canceled.
Questions?
For questions about an order, return, or refund, please contact:
Dixon Family Farm
claudinne@dixon-family-farm.com
